Rules & Terms of Service

By using Tuition Agency (the "Platform"), Students and Tutors agree to the following rules. These exist to keep sessions safe, fair, and reliable for everyone.

1. Booking & Sessions

• A booking request is sent to all available, approved Tutors for the selected subject -- the first Tutor to accept it takes the session.
• All sessions are currently Home Visit -- online sessions are not available yet.
• Once a Tutor accepts a session, both parties are expected to proceed promptly and stay committed to that session.
• Session duration and subject level determine the fare, shown before payment.
• For Home Visit sessions, an address is required at booking time -- sharing your exact GPS location (optional) lets your Tutor navigate to you directly once they accept.

2. Cancellations & No-Shows

• Students can cancel a booking directly from their dashboard, at no cost, as long as it is still in "Searching" status (i.e. no Tutor has accepted it yet).
• Once a Tutor accepts a session, it can no longer be self-cancelled from your dashboard -- if plans genuinely change, raise a dispute so the Admin team is aware, though this does not cancel the booking on its own.
• If a Tutor fails to show up for an accepted session, raise a dispute from your dashboard -- the Admin team will review it.
• Repeated no-shows or misuse of the cancellation option may lead to account review.

3. Payments

• Payment is collected only after a session is marked Completed by the Tutor.
• All payments are processed securely through Razorpay.
• The fare shown at checkout includes the session value, applicable platform fee, and GST.
• Coupon codes, where available, are applied before payment and are subject to their own terms (minimum order value, expiry, usage limits).

4. Tutor Conduct & Verification

• All Tutors go through a KYC and qualification review before being approved to take sessions.
• Tutors are expected to conduct themselves professionally, arrive/join on time, and teach the subject and level they were booked for.
• For safety, a Tutor's name and mobile number can never be changed. Qualification and Resume updates can be requested, but only take effect after Admin re-verification -- just like the original signup review.
• Once a Tutor accepts a session, the Student can view that Tutor's resume (view-only, for verification purposes) while the session is Accepted or in progress -- access ends once the session is marked Completed. See the Privacy Policy for how this is protected.
• Tutors who meet a minimum rating and completed-session threshold can optionally pay to go "Featured" for a set period -- this gives early access to see new matching session requests before other Tutors, but does not guarantee any particular booking.
• Tutor Payouts are processed by the Admin team to the bank/UPI details on file.

5. Student Conduct

• An address and GPS location are required at signup, and are used for Home Visit bookings so Tutors can see your address and, once they accept, navigate to you.
• Students are expected to provide accurate address details for Home Visit sessions and be present when the Tutor arrives or the session begins.
• Any Tutor resume viewed through the Platform is for verification only -- copying, sharing, or misusing it is not allowed and may lead to account action.
• Abusive behavior towards a Tutor, or providing false information, may lead to account suspension.

6. Disputes

If something goes wrong with a session or payment, either party can raise a dispute directly from their dashboard. The Admin team reviews and resolves disputes as quickly as possible.

7. Referral & Coupon Programs

Referral bonuses and coupon offers are promotional and may be changed, paused, or withdrawn by the Platform at any time. Abuse of these programs (e.g. fake referrals) may result in forfeiture of bonuses and account action.

8. Account Suspension

The Platform reserves the right to suspend or terminate any account that violates these rules, engages in fraud, or repeatedly harms the experience of other users.