Privacy Policy

Last updated: August 2026

This Privacy Policy explains what information Tuition Agency collects from Students, Tutors, and Admins, and how it is used.

1. Information We Collect

Account details: name, mobile number, email, and password (stored securely, never in plain text).
Tutor-specific: qualification, experience, KYC documents (PAN, Aadhar, resume, qualification certificate), bank/UPI details for payouts, and registered state (for tax purposes).
Location data: Students provide an address and GPS coordinates at signup and, optionally, again at booking time for Home Visit sessions. Tutors' live GPS location is shared with the matched Student during an active Home Visit session (with permission).
Payment data: transaction records are processed via Razorpay; we do not store your card or UPI credentials ourselves.
Usage data: bookings, session history, ratings, and activity logs, used to operate and improve the Platform.

2. How We Use Your Information

To match Students with available Tutors and process bookings.
To process payments, payouts, referral bonuses, and applicable taxes (GST, TCS).
To send booking, payment, and session notifications (in-app and push notifications).
To verify Tutor identity and qualifications before approval.
To investigate and resolve disputes raised by Students or Tutors.
To determine a Tutor's eligibility for optional paid features like Featured Listing, based on their rating and completed-session history.

3. Sharing of Information

We do not sell personal data. Information is shared only:

With Razorpay, to process payments securely.
Between a matched Student and Tutor, only the name is shown to each other -- mobile numbers and other contact details are not shared.
For Home Visit sessions, the booking address is visible to all matching online Tutors browsing open requests (before anyone accepts); once a Tutor accepts, they can additionally use the exact GPS coordinates (if shared) to navigate there.
Once a Tutor accepts a session, the Student can view that Tutor's resume for verification -- this is view-only (no download), watermarked, and only accessible while the session is Accepted or in progress.
With government authorities where legally required (e.g. GST/TCS compliance).

4. Data Retention

Account and session data is retained as long as your account is active, and for a reasonable period after for legal, tax, and dispute-resolution purposes.

5. Your Rights

For safety, name and mobile number cannot be changed after signup for either Students or Tutors. Tutors can request updates to their Qualification and Resume, which take effect only after Admin re-verification.
You can request account deactivation by contacting support.
KYC documents are stored securely and are accessible only to the Admin team for verification purposes.

6. Location Tracking

Live location sharing during Home Visit sessions is used only to let the Student track their Tutor's arrival, and only while a session is active. It is not tracked when you are offline or not in an active session.

Your own location (address and, optionally, GPS coordinates) provided at signup or booking time is shown to Tutors browsing Home Visit requests and, once a Tutor accepts, lets them navigate to you. Tutor matching itself is currently based on subject and online status, not distance.

Note: This policy may be updated periodically. Significant changes will be reflected here with an updated date.

7. Contact

For any privacy-related questions or requests, please reach out through the support options available in your dashboard.